Are you interested in attaining Legendary Client Service?

Posted on July 3, 2007 by Gerry Riskin

                 Ed Poll

Have a look at Building customer relationships is the key to success Posted by Ed Poll on July 1 in his LawBiz Blog, where he cites three service examples from Dan Coughlin’s Business Acceleration Newsletter: Nordstrom, US Postal Service and Toyota.

Punchline: I strongly recommend that law firm leaders look outside the legal profession for illustrations of good and bad service in order to stimulate thought about what legendary service might look like in their own firm.


            Dan Coughlin

For those interested in my 2001 article Legendary Service for your Clients, (which appeared in the National Magazine, published by the Canadian Bar Association), feel free to download it by clicking on the title.



Tags:
Trackbacks (0) Links to blogs that reference this article Trackback URL
Comments (1) Read through and enter the discussion with the form at the end
Salisbury Lawyer - April 24, 2010 7:30 AM

My firm is determined to improve our client care from merely good to great -- to give our clients the wow factor. We are about to recruit someone with good telemarketing experience for a role split between client care and telemarketing. In particular we are hoping to telephone every part one month after they instruct us, to see how they feel that case is going -- and to give us the opportunity of some very gentle cross-selling. Does anyone have any experience of this or any tips you can give me?

Post A Comment / Question Use this form to add a comment to this entry.







Remember personal info?
Send To A Friend Use this form to send this entry to a friend via email.