Tag Archives: Edge International Communique

Client expectations: Modify, don’t “manage”

In my most recent contribution to Edge International Communique (EIC), I argue that working to modify client expectations – rather than merely manage expectations – is a “license to print” client satisfaction. I encourage you to check out the entire January issue of EIC; in the meantime, here is a summary of my article: Conventional wisdom says that we should determine client expectations, … Continue Reading

December 2016 Edge International Communiqué now online

The December, 2016 issue of Edge International Communiqué (EIC) is now posted on the Edge International website. The issue opens with an article by Sam Coupland, “Green Shoots Showing in Australia and New Zealand Legal Markets,” which presents some possible reasons for the recent uptick in profitability in legal markets in those countries, and projects what lies ahead. In “Talent Retention: A Big … Continue Reading

November Issue of Edge International Communiqué online

The November, 2016 issue of Edge International Communiqué (EIC) is now posted on the Edge International website. This issue of EIC begins with a tribute to John Plank, a long-time Edge International colleague and friend who I consider to have been one of the finest speaking and presentation coaches in the world. John passed away in October, and he will be deeply missed. Neil … Continue Reading

October issue of Edge International Communiqué now online

The October, 2016 issue of Edge International Communiqué (EIC) is now posted on the Edge International website.    This most recent issue of EIC leads off with an article by Nick Jarrett-Kerr entitled “Prioritising Initiatives – Avoiding the Seven Deadly Sins,” in which Nick identifies seven issues he has observed in his many years of work with law firms that often impede … Continue Reading

September issue of Edge International Communiqué now online

The September, 2016 issue of Edge International Communiqué (EIC) was posted recently on the Edge International website. The issue begins with our group’s tribute to our late partner Ed Wesemann, which I republished in the previous instalment of this blog. In addition, in the September EIC Sam Coupland presents issues relating to the introduction of new compensation systems in law firms, … Continue Reading

August Issue of Edge International Communiqué now online

The August issue of Edge International Communiqué (EIC)  has now been posted on the Edge International website. We start off with a warm welcome to Shirley Anne Fortina, our newest principal, after which the issue features an article Bithika Anand developed particularly for small, niche, family-run law firms in India. In “Acquisitions as an Exit Strategy in Indian Law Firms,” Bithika discusses the advantages to such … Continue Reading

July Issue of Edge International Communiqué Available Online

The July issue of Edge International Communiqué (EIC)  has now been posted on the Edge International website. Sean Larkan leads off this issue with “Building Trust: The Inviolable Rule.” He reminds us that “we sometimes forget how much of successful legal services business is still about human relationships and building trust.” He explores the notion of trust as it applies to the legal profession, … Continue Reading

June issue of Edge International Communiqué now available online

I am pleased to point out that the June issue of Edge International Communiqué (EIC)  has now been posted on the Edge International website. My colleague John Plank leads off the issue with “Charisma: The Quintessential Learning Skill,” in which he explains that while most of us know that charisma is an essential attribute of great leaders, not all of us are aware … Continue Reading

May Issue of Edge International Communiqué now available online

I am pleased to draw your attention to the May issue of Edge International Communiqué (EIC), recently published on the Edge International website. The issue leads off with a welcome to the newest principals at Edge International, Sam Coupland and Neil Oakes, both of whom are also directors at FMRC, Australasia’s leading professional development consultancy. Their expertise combined with that of existing principal Sean Larkan … Continue Reading

February, 2016 issue of Edge International Communiqué now online

I am pleased to draw the attention of readers of this blog to the most recent issue of Edge International Communiqué (EIC). The issue features articles by two of my colleagues at Edge International. Sam Coupland offers important advice on how to assess the business value of a law firm, and Ed Wesemann probes the prickly issue of “origination credit” and the … Continue Reading

December, 2015 issue of Edge International Communiqué now available online

I am pleased to draw the attention of readers of this blog to the most recent issue of Edge International Communiqué (EIC). The issue features articles by two of my colleagues at Edge International, as well as one that I wrote. Nick Jarrett-Kerr offers advice on choosing effective law-firm leadership teams, and Mike White discusses some “closing” strategies that … Continue Reading

Change and the Law: Take Control of Your Own Future

In the most recent issue of Edge International Communique, I explored the issue of change in the legal profession, advising readers to take control of where their practices are going in a world where technology is altering not only how legal matters are carried out, but where and how they are accessed. My article begins: Today, … Continue Reading

July, 2015 Edition of Edge International Communiqué Now Available

It is my pleasure to draw the attention of readers of this blog to the most recent issue of Edge International Communique (EIC). In addition to an item I contributed on how to move forward to achieve your firm’s strategic plan, the issue features articles by two of my esteemed colleagues at Edge International: Pamela … Continue Reading

Client Relationships, Firm Strategy, and Lawyers and Retirement: New Issue of EIC

The April, 2015 issue of Edge International Communique is now available online. Check out feature articles by three of my Edge International colleagues: – David Cruickshank talks about improving client relationships – Bithika Anand addresses the issue of when lawyers should retire – Sean Larkan shares some tools for building (or rebuilding) an effective firm … Continue Reading

Of Retreats, Power Tools, and Management Training

The October, 2012 issue of Edge International Communiqué is now available online.   The issue features timely articles by three of my partners at Edge International, and I am pleased to share their guidance with readers of Amazing Firms, Amazing Practices. Ed Wesemann gives us five tips for putting on a law-firm partner retreat that … Continue Reading
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