Take a few moments at the beginning of your next (executive, practice group, industry group, client team) meeting and watch this piece from Australia’s George and Margaret Beaton (Beaton research and Consulting). They have been friends for a long time and not only built an amazing high end consultancy but have done it with panache and imagination. You will see some data that will act as a catalyst for the thinking of your leadership team.
Punchline: The legal Profession absolutely refuses to stay the same so don’t let your partners treat it like it will.
Pat Lamb’s added this commentary at his awesome Blog, In Search of Perfect Client Service: You’ll like irrelevance even less