Five Things Lawyers Hate to Hear Clients Say

By Gerry Riskin

Do some things your clients say leave you speechless? Gerry Riskin has advice on how to respond in a way that helps build stronger lawyer-client relationships.

In situations involving you and your client, the adversarial system is your worst enemy. The only win is

How Should Senior In-House Counsel Respond to Uncontrolled Social Media Postings:

One of my Edge International colleagues, Jonathan Middleburgh, who is both an organizational psychologist and a barrister, is publishing a newsletter on Substack for general counsel.  (You may remember him as the individual in our team who was responsible for the Edge International global

At Peter Diamandis’s website, he doesn’t even mention that he’s a Harvard medical graduate and an MIT physicist… Perhaps these pale in comparison with his other accomplishments you can see here.

Lawyers with whom I work, whether members of a leadership teams in a global firm or simply building their books of business almost

I am so pleased to have been a guest on Steve Fretzin’s Podcast: Be That Lawyer with Steve Fretzin. In the episode, Steve and I discuss:

  • Leadership agility in trying times and attributes of successful leaders.
  • Learning, as a lawyer, from businesses and what works for them.
  • The fragmentation of the law industry and how

I was delighted to be asked to create an article on leadership for the Law Practice Management Magazine of the American Bar Association.

My hands-on work with law firm clients has been very focused on the pandemic, remote working, and the need for extra special consideration of members of firm teams due to the strains

Why it matters:

Complacency will hit US law firms hard. That complacency stems from the illusion that American lawyers are protected from the incursion of those who are not licensed to practice in the US.

The Story:

Artificial Lawyer spoke to Emily Foges, the new lead partner of Deloitte’s Legal Managed Services (LMS) group. They

Why it matters:  

The digital transformation war is escalating in many ways:
  • The number of credible entities that are combatants 
  • The talented individuals that the combatants must retain or acquire

The result will be the evolution of smarter and better platforms and processes that will be like nectar to GC’s and which will

THE STORY: In this video series that was produced by the Law Society of the United Kingdom and Wales, Nick Jarrett-Kerr – my Edge International colleague – offers guidance that is comprised of pure gold and precious gemstones.

CAREFULLY CONSUME EACH VIDEO: Watch as Nick in his laid-back style takes you to places that most