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What Lawyers Can Learn about Customer Service from Nordstrom

By Gerry Riskin on June 8, 2017
Posted in Law Firm Client Service

Screen Shot 2017-05-30 at 3.13.56 PMWhen James A. (Jim) Cranston heard enthusiastic praise for Nordstrom’s personal shopping service, he decided to find out more about it. He quickly realized that the store’s individual approach to clients was as applicable to legal practices as it was to luxury chain stores. Cranston has now published his observations in an article entitled “What…

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