Thank you Michelle (of Golden Practices) for mentioning my email etiquette post and taking the thought further to embrace phone calls:
Another rudeness that Gerry’s post makes me think of are abruptly ended phone calls. The failure to say "good-bye," or even "thanks," and simply ending a call by dropping the phone onto its base–often loudly–is more common with lawyers than accountants. And it happens a lot…usually by men.
When did people become too busy (or important?) to say "Good-bye," "Hello," or "Be Well"?
I am asked very frequently by wonderful lawyers how to they might raise client satisfaction and attract better work. As Peter Paul and Mary sang (and Bob Dylan wrote): "the answer my friend, is blowing in the wind…" May we all improve our listening skills – Thank you, Michelle!