Skip to content

Amazing Firms, Amazing Practices

Gerry Riskin logo
Gerry Riskin logo

Menu

HomeAboutContactServicesPublications

client expectations

Subscribe to client expectations via RSS

Client expectations: Modify, don’t “manage”

By Gerry Riskin on January 26, 2017
Posted in Law Firm Client Service, Law Firm Communications

In my most recent contribution to Edge International Communique (EIC), I argue that working to modify client expectations – rather than merely manage expectations – is a “license to print” client satisfaction.

I encourage you to check out the entire January issue of EIC; in the meantime, here is a summary of my…

Featured Video

(1 min 53 secs) Highlights from Keynote Speech Total Attorney

Other Videos

Edge International

Available at Amazon

Stay Connected

Subscribe to this blog via RSS Join the Discussion on Facebook Follow Me on Twitter View My LinkedIn Profile

Topics

Archives

Recent Upates

  • “Non-billable hours: Strategic investment or hidden cost?”
  • The Dreaded Unexpected Question
  • Celebrating my son Matthew Riskin’s elevation to “Partner” at Bennett Jones
  • AVOIDING NEGATIVE REACTIONS TO CONSTRUCTIVE FEEDBACK 
  • In Memory of My Dear Friend, Dr. Mark Goulston

Amazing Firms, Amazing Practices

Subscribe to this blog via RSS Join the Discussion on Facebook Follow Me on Twitter View My LinkedIn Profile
Gerry Riskin, B.Com. LLB, P. Admin
Email: riskin@edge-international.com
Privacy PolicyDisclaimer
Direct Telephone (VOIP):
Via Wash DC USA: iPhone +1 202 957-6717
Via (London) UK UK: +44-207-0787475
Copyright © 2025, Gerry Riskin. All Rights Reserved.
Law blog design & platform by LexBlog LexBlog Logo