I recently had the pleasure of visiting with my good friend Sebastián Carey – one of the world’s leading experts on technology and the law – at his home in Chile. We talked not only about the latest developments in legal IT, but also about the new interest of law firms from the UK, the
When Better Service Is a Bad Thing
By Gerry Riskin on
What is your initial reaction to the title of this blog post? I thought it was daft… until I read the complete post by Susan Cramm on June 25, 2008 on her Harvard Business Blog: Having IT Your Way.
Here is an excerpt from her blog post:
Over the past decade, IT organizations have worked
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