My good friend Arnie Herz (Lawyer and Consultant) was kind enough to interview me for his blog:
Telepresence (for your law firm?)
The despised business of videoconferencing is about to get a new lease on life.
This weeks Economist has an article on Telepresence. The full title is “Behold, telepresence – Far away yet strangely personal”. (Requires subscription). Image above is from the article.
Here are a few excerpts to whet your appetite for the story
Are you interested in attaining Legendary Client Service?
Have a look at Building customer relationships is the key to success Posted by Ed Poll on July 1 in his LawBiz Blog, where he cites three service examples from Dan Coughlin’s Business Acceleration Newsletter: Nordstrom, US Postal Service and Toyota.
Punchline: I strongly recommend that law firm leaders look outside