Lest any of us get too comfortable in our swivel chairs, a new report from Michael B. Rynowecer, president of the BTI Consulting Group, indicates that in 2018 – despite spending more on outside legal counsel than ever before – clients are using fewer outside firms than ever.
In a September issue of The


The Mad Clientist – the blog of the BTI Consulting Group – has diagnosed a growing epidemic among law firms: complacency.

