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E Is for Effort

By Gerry Riskin on June 19, 2014
Posted in Law Firm Design, Law Firm Human Resources, Law Firm Leadership, Law Firm Management, Law Firm Training

FriedIn a May 2014 article for Inc. (Magazine), Jason Fried warns would-be employees that simply submitting a well constructed resume detailing impressive credentials is not the best way to get a job with his company.

Fried, who is is the co-founder and president of 37signals, a company that builds web-based productivity tools such…

Seven Keys to Retaining Your Clients

By Gerry Riskin on January 14, 2014
Posted in Law Firm Client Service

(Note: The positive feedback I received on an article I wrote about client retention for the most recent issue of Edge International Communique (EIC)* led me to believe that perhaps the readers of this blog might be interested as well. I am therefore republishing it here.)

This article could equally well be called, …

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