Five Things Lawyers Hate to Hear Clients Say

By Gerry Riskin

Do some things your clients say leave you speechless? Gerry Riskin has advice on how to respond in a way that helps build stronger lawyer-client relationships.

In situations involving you and your client, the adversarial system is your worst enemy. The only win is

The Artificial Lawyer reports that a significant number of institutes of higher learning around the world have responded to a demand for opportunities to study legal technology by creating relevant undergraduate and graduate-level programs. Among the colleges and universities that are now offering such courses are The University of Law and BPP University Law School

Detail from Above the Law article on EY’s acquisition of Pangea3

In early April, Ernst & Young (EY) announced that it had acquired the legal outsourcing service provider Pangea3 from Thomson Reuters, increasing the intensity of the accounting giant’s assault on the legal services industry. Robert Ambrogi at Above the Law

An open letter to law firms penned by 170 general counsel and corporate legal officers from companies across the U.S. warns law firms whose record of partnership promotions fails to reflect the diversity of the general population that they may face dire consequences from a number of leading corporations.

While applauding those firms that do

Following the acquisition of Riverview Law by EY, a new entity named EY Riverview will expand the accountancy firm’s legal-services reach into the global marketplace. Riverview Law’s growth could lead to an increase in staff from its current 120 to as many as 3,000, to be located at offices around the world.

In case you

Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.  ~ Steve Jobs

Rachel Johnson (l) and Christina Oshan
Rachel Johnson (l) and Christina Oshan of J+O

Rachel Johnson and Christina Oshan spent the beginning of their careers at large firms. They noticed that startups