“Law One” from my article: “The Seven Immutable Laws of Change Management (with thanks to Cameron Cooper of the Australian Law Journal where my article first appeared) Managing Partners: Why is it that your intelligent (no, make that “super intelligent”) lawyers seem to react to your change initiatives like you were asking them to drink
Brand Autopsy’s “QUICK QUOTE”
Thank you to Brand Autopsy for this awesome quote. Now imagine using this quote in connection with your law firm’s legal work or business development efforts. It would take about a nano-second for the resistance to begin. If you are the Managing Partner, or a Department Head, Practice Group Leader or Industry Group Leader, what
Newest Issue of Edge International Review Available as PDF
Mission Impossible: Serve and Satisfy?
Seth Godin provokes our thoughts with a very quick intellectual journey through service to expectations. In his post, What customer surveys measure, he teaches us not that serving and satisfying is impossible but that it is possible to do the former extremely well without doing the latter. TRANSLATION FOR LAWYERS: Excellent legal work is
Fabulous Article by Bruce Marcus features 65 client teams at Akin Gump
(Click on photo for bio.) Bruce adds this terrific article to The Marcus Letter: ALL TOGETHER NOW – IT’S OUR CLIENT The Client Service Team As A Growing Phenomenon 
The article features Iris Jones who breathed life into this concept at Akin Gump. Bruce speaks very highly of her and her achievements – click on
Brilliant or… you decide!
RollOnFriday is making fun of London based law firm CMS Cameron McKenna but do they deserve it – you be the judge. CMS Cameron McKenna is no slouch. According to their web site, they:
* are the primary counsel to 20 of the FTSE 350 * acted for 107 of the FTSE 350 in 2004-5
A New Breed of Global Superlawyers Traveling at 18,000 MPH
Follow me on a journey of logic skip a decade to 2015 when air travel may dramatically increase in speed to 30,000 km per hour or 18,000 miles per hour imagine a trip from Moscow to New York in 50 minutes or Moscow to Sydney in one hour and six minutes. (See reference
Is your brain locked in first gear?
Robert Millard My Edge International colleague in Johannesburg, Robert Millard, passed this along internally – I immediately sought his permission to share it with you.
You are driving down the road in your car on a wild, stormy night, when you pass by a bus stop and you see three people waiting for the
BlawgThink 2005! I wish I could be there!
To all those lucky people who can attend: “Break a Leg!” BlawgThink 2005!
The Virtual Suggestion Box
Do you remember the “suggestion box” from the bricks and mortar days? Well, let me introduce you to the virtual suggestion box. 
One of the coolest attributes of the virtual suggestion box that the wooden ones could not achieve is their accessibility to clients as well as members of staff. (I have permission to share