How your people use their voice mail may seem at first both trivial and unimportant. BZZZZZZZZZZ WRONG!!!
The reason you open you wallet wide for a Ritz Carlton is because of the experience. Do you think it’s a coincidence that you are greeted by name at the front desk? (Did you see the secret
Guy Kawasaki two days in a row? Not my fault – his. Guy was traveling on: 
from 
to 
when he decided to create this email gem called The Effective Emailer. Guy recites a dozen sensible and perhaps essential rules of email etiquette. I almost called this post: “Don’t FUQ with me and I won’t
Thank you Tom Peters for this tidbit from a post called “Stuff
”: 
ALL THERE IS. Damn it! I keep forgetting this! Leaving it out of presentations! Namely, a PP slide that simply reads : You = Your Calendar. THIS IS MY #1 BELIEF ABOUT MANAGEMENT. Or: “You can’t bullshit your calendar.” Or: “Your
Today’s story in the Register, Server bug cripples Dublin law firms, is about Dublin law firms getting one-half million unwanted emails on top what Is likely a large volume in the first place. I contend that the usual flow of emails is crippling. So, at Edge International, we are working with pilot clients on
“The Smorgasbord Effect. Our choices are like a smorgasbord at a restaurant, so many, that we try to take a little of each and thus overload our plates. We need to return to the restaurant model, where we make a deliberate choice, and then enjoy a fixed amount of food. It has been noted
