Law Firm Remote Working

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Five Things Lawyers Hate to Hear Clients Say

By Gerry Riskin

Do some things your clients say leave you speechless? Gerry Riskin has advice on how to respond in a way that helps build stronger lawyer-client relationships.

In situations involving you and your client, the adversarial system is your worst enemy. The only win is

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Managing Partners: Capitalize on your firm’s opportunity to enhance your outreach program to clients.*

Why It’s Important

The extremely fragile state of mind of your clients makes this essential for three reasons:

  • It’s the right thing to do. You will help them.
  • The unique opportunity is NOW, when client needs are intense.
  • Your firm’s relationships

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This article is derived from actual counseling sessions with managing partners who are operating under tremendous pressure and are doing the best they can to prioritize the the key elements of Remote Working.

Topics:

  • financial viability
  • staff who were mainly office-related – receptionist, etc.
  • protecting existing relationships
  • care of staff and vendors
  • effectiveness at marketing

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