Tag Archives: client satisfaction

Essential Sales Skills (for Lawyers, Too?)

One of my tech clients has his sales team subscribe to sales educator and coach Andy Paul. Paul identifies the following attributes as essential human sales skills: authenticity connection rapport empathy context insights and relationships Substantive knowledge and skill are the conditions we normally think of as precedent for being allowed to serve clients. Do your firm’s … Continue Reading

Does your Firm Need a Chief Experience Officer (CXO)?

Awareness among businesses of the importance of customer experience has never been greater. By considering how companies assess this experience and work to improve it –  such as the introduction of the chief experience officer (CXO) position to management teams – law firms can also improve their competitive advantage. Businesses increasingly recognize that if they … Continue Reading
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