Greenfield/Belser nails law firm advertising.
Read Larry Bodine’s post to see why he liked it so much: A Law Firm Announcement that Clients Will Actually Read
My Opinion: Refreshing!
“Genius” minus “empathy” equals “stupidity”
Harsh? If killing the golden goose is stupid, then this is not harsh at all.
Find out why 58% of (surveyed) General Counsel expressed outrage. Find out why 84% of (surveyed) General Counsel wanted the law firms they use to contact them about associate salaries but none did.
Brilliant law firm leaders who can not
Bruce MacEwen Interviews Peter Kalis in latest Edge International Review
Click on Magazine cover to download article.
In this article, Bruce Interviews Peter J. Kalis, Chairman and Global Managing Partner of K & L Gates (Kirkpatrick & Lockhart Preston Gates Ellis LLP) about the race to be in the Global 100. In this article/interview, Peter discloses with refreshing candor his views from the importance
Edge International Review Spring (2007)
Thank you, Patrick Lamb
My friend Patrick Lamb joined me and my daughter, Raquel, for dinner last night in Chicago. I do not typically post about personal or family matters but I would be remiss if I did not acknowledge with gratitude Pat’s support for Raquel’s career as evidenced by his post Vote Riskin. Vote Early. Vote Often at
First Law Firm Goes Public – shares up 40% on first day of trading
The Wall Street Journal posts: Slater & Gordon: The World’s First Publicly Traded Law Firm
Managing Partners and other members of law firm C suites had better look at Slater & Gordon’s prospectus – it’s a gold mine, (pun intended).
Have a look at how risks are described – the Wall Street Journal post quotes
“I played a very large part in bringing about the demise of a firm. . . that I loved.”
The Wall Street Journal speaks – shall we listen?
“[William Durbin Jr.] regrets having focused too much on profits and “de-equitizing” partners (reducing their stake in the profit pool) in an effort to boost the bottom line, a strategy that has become popular in Big Law. ‘There’s a lot more that people bring to a
Client Satisfaction may be EXTREMELY Profitable
(Click on image to see original enlarged version)
I was fascinated by this piece at the Consumerist: How To Beat The Stock Market: Buy Companies With High Customer Satisfaction Scores
If the same phenomenon occurs in the legal profession, there would be a tremendous return on investment from enhancing client satisfaction.
The story is that
The Great Voice Mail Debate
How your people use their voice mail may seem at first both trivial and unimportant. BZZZZZZZZZZ WRONG!!!
The reason you open you wallet wide for a Ritz Carlton is because of the experience. Do you think it’s a coincidence that you are greeted by name at the front desk? (Did you see the secret
Thank you to Patrick Lamb of Butler Rubin
I am truly humbled by the praise bestowed upon my book and audio program today by Patrick Lamb in his post: Client Service Lessons And So Much More.
Patrick’s comments about The Successful Lawyer, published by the American Bar Association are particularly gratifying because I believe that client service is the most important