You're fired.jpg When you fire a client, you might want to be a little more diplomatic than the title of this post (or the posture of the fellow above) implies — but, diplomatic or not, when it’s the right thing to do, DO IT! The primary purpose of marketing is to give you choices. Effective marketing allows

nr_AMM_2006AR_5x7-1.jpg Xerox Chairman & CEO Anne M. Mulcahy Patrick Lamb, in his Blog: “In Search of Perfect Client Service” delivers lessons learned from an interview with the Xerox CEO on NPR radio. The essence of his entertaining and thought-provoking post refers us to phenomena rarely seen in law firms: “Listening and Discipline”. Take a look (or

Women in circle of men.jpg Freelance writer Sarah Doherty follows yesterday’s article “Flexible work schedules save money, research shows” about which I posted: (You Can’t Afford to Keep Losing Your Women Lawyers)with another offering: Room at the top – Big law firms are making an effort to promote women into more visible and prominent positions Here’s how the

Catalyst studies show an associate’s departure costs a [Canadian] firm about $315,000 in recruiting, training, salaries, overhead, severance, outplacement and other costs – not including hiring a replacement. The stress of juggling work and family usually falls more heavily on female lawyers… So what can law firms do to be more flexible in the face

feed-icon32x32.png Can you define and differentiate among these terms:

Intellectual Capital? Human Capital ? Relationship Capital? Reputational Capital? Economic Capital? Structural Capital

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The immediate reaction may be “those things are too subjective to be valued” or “even if they could be valued, that value would be diminimous.” But anyone who has been involved in evaluations and