head-1.gif Seth Godin provokes our thoughts with a very quick intellectual journey through service to expectations. In his post, What customer surveys measure, he teaches us not that serving and satisfying is impossible but that it is possible to do the former extremely well without doing the latter. TRANSLATION FOR LAWYERS: Excellent legal work is

showimage.aspx.jpg Peter Cornell, Managing Partner, Clifford Chance I admire 53 year old outgoing Clifford Chance Managing Partner Peter Cornell for his integrity and self awareness in saying that “his skills as a lawyer were too rusty for him to return to practice” according to an article in today’s New York Law Journal by Anthony Lin titled:

Deneys Reitz is a top South African law firm that thinks as much about others as it does about itself. I had the privilege of helping this great firm through a retreat last weekend at The Castle Kyalami near Johannesburg. castle-09.jpg Deneys Reitz has gained strength in numbers and in practices under the leadership of its