After working with thousands of lawyers, I have learned that there is a tremendous gap between the way they perceive their interactions with their clients and how they actually interact.
When I ask lawyers if they care about their clients, the answer is almost always a resounding, “Yes.”
The next question I ask is, “Do
We have accessed online testing and EQ training courses for a few individuals in our client firms. The metrics for results are anecdotal but have proven to be enthusiastically positive.
In this context, I am intrigued by Fast Company‘s…