Dr. Mark Goulston is an eminent psychiatrist who for 35 years dedicated his practice to preventing suicide. In all of those years, he did not lose one patient to the outcome he worked so hard to prevent.
In addition, Mark trained hostage negotiators for the FBI and is the author of a number of bestselling
(Note: The positive feedback I received on an article I wrote about client retention for the most recent issue of Edge International Communique (EIC)* led me to believe that perhaps the readers of this blog might be interested as well. I am therefore republishing it here.)
This article could equally well be called,
How often has someone apologized to you in a less than sincere manner, leaving you feeling more upset than if there had been no apology at all?
How can we ensure that our apologies provide those we may have wronged with the kind of closure we intend?
Jathan Janove at the labor and employment law
Andre Dua, a director in the New York office of the global management consulting firm McKinsey & Company, recently explored the ramifications of the growth of “Massive Open Online Courses,'” commonly known as MOOCs.
The online delivery of MOOC learning systems makes them cost-effective, and accessible to students from around the world. Some of
I recently had the pleasure of visiting with my good friend Sebastián Carey – one of the world’s leading experts on technology and the law – at his home in Chile. We talked not only about the latest developments in legal IT, but also about the new interest of law firms from the UK, the
I recently came across a fascinating video presentation by management expert, academic and author Gary Hamel. Hamel is a founder of Strategos, an international management consulting firm based in Chicago.
In the video, Hamel notes that today, leaders often appear to be coming up short. This is not an individual problem, he says: it is
An article about severe cutbacks at a major U.S. law firm, which included the termination of 30 associates and 110 support staff and cuts to partners’ salaries, recently appeared in the “DealBook” section of the New York Times. The piece raised a general alarm about the financial challenges facing the legal profession, quoting
Photo: Marilyn Shaw. Used with permission
Meet my friend James Patrick Guy II.
Jim Guy is chair of the Law Practice Management Division of the Virginia Bar Association, and energy industry team leader at the LeClair Ryan law firm.
He is also the lead singer of the Irish-American pub band, Uisce Beatha.
I have
“The most powerful metric is the contrast between the current and historic performance of an individual.”
Continue Reading Business Metrics Can Help Individual Lawyers Achieve Results
In his newest book, Tackling Partner Underperformance in Law Firms, Edge International partner Nick Jarrett-Kerr addresses a highly sensitive issue that has faced nearly every law firm at one time or another: What do you do when one of your partners is not pulling his or her own weight?
In preparation to write the
