At Peter Diamandis’s website, he doesn’t even mention that he’s a Harvard medical graduate and an MIT physicist… Perhaps these pale in comparison with his other accomplishments you can see here.
Lawyers with whom I work, whether members of a leadership teams in a global firm or simply building their books of business almost
I was delighted to be asked to create an article on leadership for the Law Practice Management Magazine of the American Bar Association.
My hands-on work with law firm clients has been very focused on the pandemic, remote working, and the need for extra special consideration of members of firm teams due to the strains
THE STORY: In this video series that was produced by the Law Society of the United Kingdom and Wales, Nick Jarrett-Kerr – my Edge International colleague – offers guidance that is comprised of pure gold and precious gemstones.
CAREFULLY CONSUME EACH VIDEO: Watch as Nick in his laid-back style takes you to places that most
Why It’s ImportantThe extremely fragile state of mind of your clients makes this essential for three reasons:
In most of the cultures on this planet, it is not polite—nor is it easy—to say “no.” In fact, in most cultures, saying “no” is considered inappropriate behaviour. As a result, due to our backgrounds most of us find it very difficult to say “no” when we have to, or when we should, in business
WHY THIS IS IMPORTANT: As a believer in dashboards, I am excited to see this kind of focused collaboration that aims to enhance the reputation of the legal profession by doing something truly useful for clients. Bravo to those who are creating innovative ways to access meaningful data.
THE STORY: Law.com reports that a consortium
Note: This article first appeared in the October, 2019 issue of Edge International Communiqué (EIC).*
1. The Legal MatterHere are some of the essential lessons I have learned after several decades of listening closely to clients, conducting my own research, and reading a myriad of surveys and research studies by others:
a) Clients do
One of my tech clients has his sales team subscribe to sales educator and coach Andy Paul. Paul identifies the following attributes as essential human sales skills:
Substantive knowledge and skill are the conditions we normally think of as precedent for being allowed to serve clients. Do
When lawyers first started creating bios of themselves for use in firm promotion, clients generally used them to choose a firm, or to check out who they’d be working with after the firm had made the assignment. However, Michael Rynowecer at The Mad Clientist warns that these days, clients are using attorney bios to assess
Lest any of us get too comfortable in our swivel chairs, a new report from Michael B. Rynowecer, president of the BTI Consulting Group, indicates that in 2018 – despite spending more on outside legal counsel than ever before – clients are using fewer outside firms than ever.
In a September issue of The
