
To win, your firm needs “peak performance” from all your people, which, in turn, requires that they be motivated and receive constructive coaching.
THE PROBLEM
In my experience, working with hundreds of firms globally, there is a common propensity for people to react negatively to even well-intentioned feedback. The person receiving the feedback often experiences




In most of the cultures on this planet, it is not polite—nor is it easy—to say “no.” In fact, in most cultures, saying “no” is considered inappropriate behaviour. As a result, due to our backgrounds most of us find it very difficult to say “no” when we have to, or when we should, in business
I propose* that you join the most effective law firm leaders in the world and start asking “how,“ rather than “whether.”

