In my most recent contribution to Edge International Communique (EIC), I argue that working to modify client expectations – rather than merely manage expectations – is a “license to print” client satisfaction.
I encourage you to check out the entire January issue of EIC; in the meantime, here is a summary of my
The Second Edition of The Successful Lawyer: Powerful Strategies for Transforming Your Practice is now available in both paperback and Kindle versions.
Among the kudos the first edition of this book attracted was one from Tom Peters, the highly acclaimed writer on business-management practice and author of In Search of Excellence, who described
An article in Fast Company provides an excellent reminder to those of us who feel awkward when someone offers us a compliment: Simply saying “Thank you” is often the most gracious and most appropriate response.
In her discussion of The Power of Receiving: A Revolutionary Approach to Giving Yourself the Life You Want by
I am pleased to draw the attention of readers of this blog to the most recent issue of Edge International Communiqué (EIC).
The issue features articles by two of my colleagues at Edge International. Sam Coupland offers important advice on how to assess the business value of a law firm, and Ed Wesemann probes
Lars Dalgaard is a venture capitalist with a track record of entrepreneurial success. He sold his last company, SuccessFactors, for $3 billion.
In recent interviews, Dalgaard has set himself apart from his peers with his emphasis on establishing a personal connection with employees. In a Business Insider article,
Eduardo C. Leite, the Global Chairman at Baker & McKenzie – one of the oldest and most prominent law firms in the world – has written a persuasive article for Bloomberg on the benefits his firm has experienced from its participation in social media.
He points out that Twitter, blogs and other social media platforms
In his report from the 2015 Avvo Lawyernomics Conference in Las Vegas (recently featured on the Lawyerist), Josh King tackles an unusual topic: the online profile photo. The author points out that presenters at the Avvo conference who had submitted photos were much more likely to
