Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.  ~ Steve Jobs

Rachel Johnson (l) and Christina Oshan
Rachel Johnson (l) and Christina Oshan of J+O

Rachel Johnson and Christina Oshan spent the beginning of their careers at large firms. They noticed that startups

RESOLVE TO KNOW WHAT IS COMING

Resolve not to be caught unaware of evolving technology and process innovations applicable to your legal practice. To that end, have a small internal team conduct ongoing research and report to firm leadership monthly. The research should include legal solutions provided by organizations that are neither law firms nor

Friedrich Blase, Thomson Reuters
Friedrich Blase, Thomson Reuters

Friedrich Blase, Global Director in Legal Managed Services at Thomson Reuters, is warning traditional law firms – especially the larger ones – of the potential threat to their existence of alternative legal providers, including the growing range of legal-market ventures and forms of disruptive technology. Blase

Screen Capture from ROSS Intelligence website
Screen Capture from ROSS Intelligence website

The website Futurism.com has announced that the first “artificially intelligent attorney,” ROSS, will be employed by the law firm BakerHostetler “to handle their bankruptcy practice, which at the moment consists of nearly 50 lawyers.” I have recently learned that another AmLaw 100 firm, Latham

Most of the largest and wealthiest law firms are run by senior lawyers with no real incentive to change how they do business.
Most of the largest and wealthiest law firms are run by senior lawyers with no real incentive to change how they do business.

Legal-issues writer Elizabeth Olson tackled the subject of the legal profession’s generational divide in “Graying Firms Wrestle with Making Room for Younger Lawyers,” an article recently published

GAR In the most recent issue of Edge International Communique, I explored the issue of change in the legal profession, advising readers to take control of where their practices are going in a world where technology is altering not only how legal matters are carried out, but where and how they are accessed.

My article

brainwritingIn most law firms, brainstorming processes are dominated by power partners or simply those with force of personality. When this happens, the scope of the process is narrowed and many participants may be disenfranchised. If the goal of a brainstorming session is to tap the brain trust of all participants, then “brainwriting” might be

200_suggestion_box_for_web.jpgAwareness among businesses of the importance of customer experience has never been greater. By considering how companies assess this experience and work to improve it –  such as the introduction of the chief experience officer (CXO) position to management teams – law firms can also improve their competitive advantage.

Businesses increasingly recognize that if they