Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves. ~ Steve Jobs
Rachel Johnson and Christina Oshan spent the beginning of their careers at large firms. They noticed that startups
RESOLVE TO KNOW WHAT IS COMING
Resolve not to be caught unaware of evolving technology and process innovations applicable to your legal practice. To that end, have a small internal team conduct ongoing research and report to firm leadership monthly. The research should include legal solutions provided by organizations that are neither law firms nor
Friedrich Blase, Global Director in Legal Managed Services at Thomson Reuters, is warning traditional law firms – especially the larger ones – of the potential threat to their existence of alternative legal providers, including the growing range of legal-market ventures and forms of disruptive technology. Blase
The website Futurism.com has announced that the first “artificially intelligent attorney,” ROSS, will be employed by the law firm BakerHostetler “to handle their bankruptcy practice, which at the moment consists of nearly 50 lawyers.” I have recently learned that another AmLaw 100 firm, Latham
I was shocked last autumn when Rocket Lawyer, the legal technology company backed by Google Ventures, scored a deal with the ABA to test its services. Now I am fascinated by what brought this experiment to a halt.
Legal-issues writer Elizabeth Olson tackled the subject of the legal profession’s generational divide in “Graying Firms Wrestle with Making Room for Younger Lawyers,” an article recently published
Fresh from defeating its human opponents on Jeopardy, IBM Watson has now begun to demonstrate its artificial-intelligence capacities in the real world. Watson and its counterparts are already being used in such fields as medicine, education, security and
In the most recent issue of Edge International Communique, I explored the issue of change in the legal profession, advising readers to take control of where their practices are going in a world where technology is altering not only how legal matters are carried out, but where and how they are accessed.
My article
In most law firms, brainstorming processes are dominated by power partners or simply those with force of personality. When this happens, the scope of the process is narrowed and many participants may be disenfranchised. If the goal of a brainstorming session is to tap the brain trust of all participants, then “brainwriting” might be
Awareness among businesses of the importance of customer experience has never been greater. By considering how companies assess this experience and work to improve it – such as the introduction of the chief experience officer (CXO) position to management teams – law firms can also improve their competitive advantage.Businesses increasingly recognize that if they
