I am truly humbled by the praise bestowed upon my book and audio program today by Patrick Lamb in his post: Client Service Lessons And So Much More.
Patrick’s comments about The Successful Lawyer, published by the American Bar Association are particularly gratifying because I believe that client service is the most important
It was a privilege to be part of the Maister/Riskin sandwich. David Maister started off with his introduction: "The Courage to Innovate" and I wrapped up with the conclusion "Death to Perfection…" Look who’s in the sandwich: Bruce MacEwen, Patrick McKenna, Mark Beese, Silvia Coulter, Simon Chester, Matthew Homann, Dennis Kennedy, Dan Pinnington Sheldon Gordon
At Edge International, we are very proud of Patrick McKenna’s newest eBook, First 100 Days. We hope you will enjoy Patrick’s solid content based on his extensive research and terrific insights. You may also appreciate the friendly graphics.
This book is an "eBook" only and available FREE as our thank you to our
As a Managing Partner (or other member of the senior management of your firm), it is extremely important that you look beyond the incestuous offerings from inside the legal profession. Internal thinking sometimes has us gazing at our own navels. If you want a glimpse of the outside world but in a way that is
Download our compete Edge International Review Magazine (Summer 2006 edition)
To view the table of contents or to obtain PDF’s of individual articles, please visit our Edge International Website
Thank you for the overwhelming response to my article, The Seven Immutable Laws of Change Management
It is now downloadable as a pdf as it appears in our latest Edge International Review Magazine. Please feel free to download it and distribute as many copies among your management team as you like.
Continue Reading The Seven Immutable Laws of Change Management – Downloadable PDF
“Law Seven” and conclusion from my article: “The Seven Immutable Laws of Change Management 7)Turn a spotlight on your initiative and leave it on Many firms have fabulous meetings, sometimes in retreat venues where everyone participates in the creation of the master plan that will make the firm the “be all and end all”. All
“Law Six” from my article: “The Seven Immutable Laws of Change Management 6)Tell the world Do you know why betrothed people say their vows in front of friends and family to cement their commitment. It is the same reason a banker friend told me the bank does television commercials: “not just for our customers
“Law Five” from my article: “The Seven Immutable Laws of Change Management 5)Ask for commitment – not agreement One of my most successful friends (and clients from my law practice days) has a One Sentence Journal and he posted the following wisdom one day: “Commitment and Doubt”: Commitment does not require the absence of doubt;
“Law Four” from my article: “The Seven Immutable Laws of Change Management 4)Create cult-like internal promotional communications This is where your capable support professionals can shine. They can help you create imaginative ways to keep the initiative in front of your people. The internal trainer in a major firm showed me high gloss promotional announcements
