Seth Godin’s blog post on Receptionists is 100% correct. When I was a managing partner, my firm required a receptionist for our largest office. I personally reviewed 215 applications myself and created my "A list", about 42 applicants, whom I invited for interviews late one afternoon. I asked 6 of my partners to help
Law Firm Management
Bruce Marcus Fireside Chat

Yesterday my wife, Bethany, and I visited the wisdom of Bruce Marcus (and his brilliant wife, Mana) at their lovely Connecticut home – those bricks you see behind us are the Marcus fireplace so I guess you could describe it as a "fireside chat". (He is the author of no less than 15 books, including…
The Seven Immutable Laws of Change Management (Law Seven)
“Law Seven” and conclusion from my article: “The Seven Immutable Laws of Change Management 7)Turn a spotlight on your initiative and leave it on Many firms have fabulous meetings, sometimes in retreat venues where everyone participates in the creation of the master plan that will make the firm the “be all and end all”. All…
The Seven Immutable Laws of Change Management (Law Six)
“Law Six” from my article: “The Seven Immutable Laws of Change Management 6)Tell the world Do you know why betrothed people say their vows in front of friends and family to cement their commitment. It is the same reason a banker friend told me the bank does television commercials: “not just for our customers…
The Seven Immutable Laws of Change Management (Law Five)
“Law Five” from my article: “The Seven Immutable Laws of Change Management 5)Ask for commitment – not agreement One of my most successful friends (and clients from my law practice days) has a One Sentence Journal and he posted the following wisdom one day: “Commitment and Doubt”: Commitment does not require the absence of doubt;…
The Seven Immutable Laws of Change Management (Law Four)
“Law Four” from my article: “The Seven Immutable Laws of Change Management 4)Create cult-like internal promotional communications This is where your capable support professionals can shine. They can help you create imaginative ways to keep the initiative in front of your people. The internal trainer in a major firm showed me high gloss promotional announcements…
The Seven Immutable Laws of Change Management (Law Three)
“Law Three” from my article: “The Seven Immutable Laws of Change Management 3)Paint “the first step” in vivid colours “Take the first step, and your mind will mobilize all its forces to your aid. But the first essential is that you begin. Once the battle is started, all that is within and without you will…
The Seven Immutable Laws of Change Management (Law Two)
“Law Two” from my article: “The Seven Immutable Laws of Change Management 2)Create a vivid picture (vision) of where this initiative leads It is tempting to be vague because then you are not committing to anything. Not committing avoids scrutiny and criticism. But without certainty, your troops cannot get excited about your change initiative. Be…
The Seven Immutable Laws of Change Management (Law One)
“Law One” from my article: “The Seven Immutable Laws of Change Management (with thanks to Cameron Cooper of the Australian Law Journal where my article first appeared) Managing Partners: Why is it that your intelligent (no, make that “super intelligent”) lawyers seem to react to your change initiatives like you were asking them to drink…
Survey Results – 58 Managing Partners from 100+ lawyer firms
“…a bridge to full partnership…”
My friend and Edge International colleague, Ed Wesemann, shares survey results via an article in today’s Law.Com Large Law Firm Section, called Most Tier Partners Still ‘On Path’ to Equity Status, Survey Finds He surveyed 58 managing partners of firms of more than 100 lawyers and found, at the median,…

