114-year-old [Toledo] law firm is disbanding
According to a story in the Toledo Blade today, Fuller & Henry, founded in 1892, “has all but disappeared
Its sign is gone from the door”. The article goes on to say: “At one time, the business occupied two floors of the city’s most prominent downtown office building but lately had just part of a
Client Satisfaction with Law Firms Plummets
Press Release Just 30.7% of clients recommend their primary law firm Low satisfaction drives client spending to new law firms BOSTON, March 2 /PRNewswire/ — The BTI Consulting Group’s fifth annual survey of corporate counsel reveals an unprecedented drop in client satisfaction with law firms. Just 30.7% of large and Fortune 1000 companies recommend their
Tasteless HR antics
(This graphic has little to do with my post but is as tasteless as anything I could find.) Imagine the Human Resources Manager of Cameron McKenna (London-based global firm) revealing this publicly about a member of its staff (albeit internally and only to trainees). To be clear, the email included the employee’s real name.
Recently,
Doing the Right Thing Wrong – Female Mentoring
The introduction of Female Mentoring at Freshfields (London-based global firm) is to be congratulated and condemned at the same time – perhaps King Solomom would have a different take on this but here is mine. I applaud: – the motives (diversity – attracting and keeping more women in a firm that lacks the degree of
The Future of Law Books
Richard Susskind opines on the future of law books. 
In his article: It’s a book, but not as we know it, reader Richard explores whether (or when) we will give up law books in favor of devices like the Sonyｮ Reader. PUNCHLINE: Susskind is probably right – it is not whether; it’s when
Mission Impossible: Serve and Satisfy?
Seth Godin provokes our thoughts with a very quick intellectual journey through service to expectations. In his post, What customer surveys measure, he teaches us not that serving and satisfying is impossible but that it is possible to do the former extremely well without doing the latter. TRANSLATION FOR LAWYERS: Excellent legal work is
Fabulous Article by Bruce Marcus features 65 client teams at Akin Gump
(Click on photo for bio.) Bruce adds this terrific article to The Marcus Letter: ALL TOGETHER NOW – IT’S OUR CLIENT The Client Service Team As A Growing Phenomenon 
The article features Iris Jones who breathed life into this concept at Akin Gump. Bruce speaks very highly of her and her achievements – click on
Brilliant or… you decide!
RollOnFriday is making fun of London based law firm CMS Cameron McKenna but do they deserve it – you be the judge. CMS Cameron McKenna is no slouch. According to their web site, they:
* are the primary counsel to 20 of the FTSE 350 * acted for 107 of the FTSE 350 in 2004-5
Avoiding the Nuclear Option
My colleague Ed Wesemann has a very interesting piece on using retooling as an option to terminating the underproductive partner. He notes that the termination option is often used because: “they simply don’t have the confidence that any other option will work”. In this post, Ed covers: Selecting Partners for Retooling The Retooling Process (Five