When you fire a client, you might want to be a little more diplomatic than the title of this post (or the posture of the fellow above) implies but, diplomatic or not, when it’s the right thing to do, DO IT! The primary purpose of marketing is to give you choices. Effective marketing allows
Don’t Think So Much!
“thinking first” may focus too heavily on the matter itself, interfering with deep understanding of the issues dividing people and actually preventing a good decision.
This is all according to a fascinating post today by my South African friend and Edge International colleague, Robert Millard, called Logic Not Always Best For Real-World Decisions Robert
Patrick Lamb’s Latest Punchline on Client Visits
Patrick J. Lamb There are many voices on the subject of the management of law firms but very few have Patrick Lamb’s depth of experience and accomplishment. Patrick continues to practice in a complex and specialized area of the law attracting and maintaining clients at the high end of the curve. I think his own
Newest Issue of Edge International Review Available as PDF
To Sell or not to Sell – that is the question
Jim Hassett Thank you to Jim Hassett at his Law Firm Business Development Blog for continuing the conversation about Bullet Proofing Crown Jewel Clients with his new post regarding my thoughts on the comments of Steven Bell, Director of Sales at Womble Carlyle. See his post To Sell or Not to Sell in his Law
114-year-old [Toledo] law firm is disbanding
According to a story in the Toledo Blade today, Fuller & Henry, founded in 1892, “has all but disappeared
Its sign is gone from the door”. The article goes on to say: “At one time, the business occupied two floors of the city’s most prominent downtown office building but lately had just part of a
Client Satisfaction with Law Firms Plummets
Press Release Just 30.7% of clients recommend their primary law firm Low satisfaction drives client spending to new law firms BOSTON, March 2 /PRNewswire/ — The BTI Consulting Group’s fifth annual survey of corporate counsel reveals an unprecedented drop in client satisfaction with law firms. Just 30.7% of large and Fortune 1000 companies recommend their
Mission Impossible: Serve and Satisfy?
Seth Godin provokes our thoughts with a very quick intellectual journey through service to expectations. In his post, What customer surveys measure, he teaches us not that serving and satisfying is impossible but that it is possible to do the former extremely well without doing the latter. TRANSLATION FOR LAWYERS: Excellent legal work is
A New Breed of Global Superlawyers Traveling at 18,000 MPH
Follow me on a journey of logic skip a decade to 2015 when air travel may dramatically increase in speed to 30,000 km per hour or 18,000 miles per hour imagine a trip from Moscow to New York in 50 minutes or Moscow to Sydney in one hour and six minutes. (See reference
How do you know when “change” happens?
Since Alvin Toffler’s Future Shock and Third Wave we have been expecting accelerating change and while I comprehend it intellectually, change usually seems to be gradual it just sort of creeps up on you.
Well, according to this National Public Radio story, here’s a change you will notice.
If you are designing new offices,