Seth Godin’s blog post on Receptionists is 100% correct.  When I was a managing partner, my firm required a receptionist for our largest office.  I personally reviewed 215 applications myself and created my "A list", about 42 applicants, whom I invited for interviews late one afternoon.   I asked 6 of my partners to help

Business-women-meeting1.jpg The introduction of Female Mentoring at Freshfields (London-based global firm) is to be congratulated and condemned at the same time – perhaps King Solomom would have a different take on this but here is mine. I applaud: – the motives (diversity – attracting and keeping more women in a firm that lacks the degree of

head-1.gif Seth Godin provokes our thoughts with a very quick intellectual journey through service to expectations. In his post, What customer surveys measure, he teaches us not that serving and satisfying is impossible but that it is possible to do the former extremely well without doing the latter. TRANSLATION FOR LAWYERS: Excellent legal work is

nuclear_explosion.jpg My colleague Ed Wesemann has a very interesting piece on using retooling as an option to terminating the underproductive partner. He notes that the termination option is often used because: “they simply don’t have the confidence that any other option will work”. In this post, Ed covers: Selecting Partners for Retooling The Retooling Process (Five

Fleiser_Mandi 1.jpg Mandi Fleiser If esprit de corps in your office is so fantastic that you are looking for ways to suppress it, then skip this post. However if you want to see a brilliant, simple and time efficient way of enhancing it, then treat this as a mini case study. (Esprit de corps is “a feeling