AFAP May 2015,jpgI recently came across an article about consumer purchasing that made me reflect on my own purchasing decisions… and then led me to wonder whether those lessons could be applied to how law firms go about attracting and retaining clients.

“The secret science of shopping: Why we buy what we do” by Belle Beth Cooper,

200_suggestion_box_for_web.jpgAwareness among businesses of the importance of customer experience has never been greater. By considering how companies assess this experience and work to improve it –  such as the introduction of the chief experience officer (CXO) position to management teams – law firms can also improve their competitive advantage.

Businesses increasingly recognize that if they

RoboticImageAt first blush, you might ask what a bionic arm catching objects in mid-flight has to do with the practice of law. I assert: “Everything.”

Who are the lawyers who represent these evolutionary products? Clearly, there will be lots of intellectual property involved, but I say that the list goes on.

Here are just three

In recent years, boutique and even mid-sized firms have begun to offer increasingly specialized ranges iStock_000017359643Smallof legal services. One notable example in this regard was recently the subject of an article in The Philadelphia Business Journal.

Helbraun Levey & O’Donoghue was established in Manhattan in 2005 to meet the specific needs of one industry

Do you conduct business development primarily through scattershot, "one-to-many" promotional approaches, such as newsletters, speeches and websites?

Edge International CommuniqueDo you conduct business development primarily through scattershot, "one-to-many" promotional approaches, such as newsletters, speeches and websites?

In the most recent issue of Edge International Communiqué, my colleague Michael J. White argues that  "brand-building" activities such as

In the most recent issue of Edge International Communiqué, I point out that most lawyers need only take one simple step to generate more business. That step is the one that takes them away from the opulant chairs behind their desks, and out the door of the office.

Here is the article:


Gerry Riskin, Law Firm ConsultancyBusiness Development