Arnie Herz’s post active listening and the art of conversation I consider a vitamin because it ought to be consumed daily. I quote from Arnie’s Post:
1) Listen 50% more 2) Ask twice as many questions 3) Hold eye contact 50% more 4) Make slight contact, or hold contact slightly longer 5) Show sincere sympathy
Stephanie West Allen Thanks to Stephanie for reading my post Patrick Lamb’s Latest Punchline on Client Visits and steering me (and you) to an article titled: Embrace the ‘human moment’ at work. Two excerpts:
Often the computer encourages superficial attention to streams of data, but talking face-to-face demands focused emotional and intellectual involvement that
Patrick J. Lamb There are many voices on the subject of the management of law firms but very few have Patrick Lamb’s depth of experience and accomplishment. Patrick continues to practice in a complex and specialized area of the law attracting and maintaining clients at the high end of the curve. I think his own
Constance E. Bagley For your consideration: Whether you are a Managing Partner, a Marketing Partner or a Marketing Professional working in a law firm, Constance Bagley may hold a key to your developing business, both by satisfying existing clients and attracting new ones. What if you invited Professor Bagley to address a meeting of your
Jim Hassett Thank you to Jim Hassett at his Law Firm Business Development Blog for continuing the conversation about Bullet Proofing Crown Jewel Clients with his new post regarding my thoughts on the comments of Steven Bell, Director of Sales at Womble Carlyle. See his post To Sell or Not to Sell in his Law
Press Release Just 30.7% of clients recommend their primary law firm Low satisfaction drives client spending to new law firms BOSTON, March 2 /PRNewswire/ — The BTI Consulting Group’s fifth annual survey of corporate counsel reveals an unprecedented drop in client satisfaction with law firms. Just 30.7% of large and Fortune 1000 companies recommend their
Thank you to Tom Kane for publishing my five biggest legal marketing mistakes I listed for an article that appeared in Lawyers Weekly USA (subscription required) by Nora Tooher. You can see the five mistakes identified by others (including Tom) cited in a series on Tom’s Blog, The Legal Marketing Blog Thank you to very
Guy Kawasaki two days in a row? Not my fault – his. Guy was traveling on: 
from 
to 
when he decided to create this email gem called The Effective Emailer. Guy recites a dozen sensible and perhaps essential rules of email etiquette. I almost called this post: “Don’t FUQ with me and I won’t
Guy Kawasaki is quite extraordinary (click on his photo to see for yourself)… “evangelist, entrepreneur, investment banker, and venture capitalist” kind of sums it up but not quite. In his post today, he discusses The Art of Schmoozing… his list is not only consistent with some of the best academic work I have seen
Seth Godin provokes our thoughts with a very quick intellectual journey through service to expectations. In his post, What customer surveys measure, he teaches us not that serving and satisfying is impossible but that it is possible to do the former extremely well without doing the latter. TRANSLATION FOR LAWYERS: Excellent legal work is
