Patrick J. Lamb There are many voices on the subject of the management of law firms but very few have Patrick Lamb’s depth of experience and accomplishment. Patrick continues to practice in a complex and specialized area of the law attracting and maintaining clients at the high end of the curve. I think his own
Introducing Harvard’s Constance Bagley – your potential business development weapon
Constance E. Bagley For your consideration: Whether you are a Managing Partner, a Marketing Partner or a Marketing Professional working in a law firm, Constance Bagley may hold a key to your developing business, both by satisfying existing clients and attracting new ones. What if you invited Professor Bagley to address a meeting of your
To Sell or not to Sell – that is the question
Jim Hassett Thank you to Jim Hassett at his Law Firm Business Development Blog for continuing the conversation about Bullet Proofing Crown Jewel Clients with his new post regarding my thoughts on the comments of Steven Bell, Director of Sales at Womble Carlyle. See his post To Sell or Not to Sell in his Law
Client Satisfaction with Law Firms Plummets
Press Release Just 30.7% of clients recommend their primary law firm Low satisfaction drives client spending to new law firms BOSTON, March 2 /PRNewswire/ — The BTI Consulting Group’s fifth annual survey of corporate counsel reveals an unprecedented drop in client satisfaction with law firms. Just 30.7% of large and Fortune 1000 companies recommend their
Five Biggest Marketing Mistakes
Thank you to Tom Kane for publishing my five biggest legal marketing mistakes I listed for an article that appeared in Lawyers Weekly USA (subscription required) by Nora Tooher. You can see the five mistakes identified by others (including Tom) cited in a series on Tom’s Blog, The Legal Marketing Blog Thank you to very
Signs of Bozosity
Guy Kawasaki two days in a row? Not my fault – his. Guy was traveling on: 
from 
to 
when he decided to create this email gem called The Effective Emailer. Guy recites a dozen sensible and perhaps essential rules of email etiquette. I almost called this post: “Don’t FUQ with me and I won’t
The Art of Schmoozing – Guy Kawasaki
Guy Kawasaki is quite extraordinary (click on his photo to see for yourself)… “evangelist, entrepreneur, investment banker, and venture capitalist” kind of sums it up but not quite. In his post today, he discusses The Art of Schmoozing… his list is not only consistent with some of the best academic work I have seen
Mission Impossible: Serve and Satisfy?
Seth Godin provokes our thoughts with a very quick intellectual journey through service to expectations. In his post, What customer surveys measure, he teaches us not that serving and satisfying is impossible but that it is possible to do the former extremely well without doing the latter. TRANSLATION FOR LAWYERS: Excellent legal work is
Fabulous Article by Bruce Marcus features 65 client teams at Akin Gump
(Click on photo for bio.) Bruce adds this terrific article to The Marcus Letter: ALL TOGETHER NOW – IT’S OUR CLIENT The Client Service Team As A Growing Phenomenon 
The article features Iris Jones who breathed life into this concept at Akin Gump. Bruce speaks very highly of her and her achievements – click on
Marketing Tips From Female In-house Counsel – The Don’ts
Tom Kane See Tom’s post by this title these tips are so true (and I base that assertion on a lot of work with both GC’s and those who pitch to them). PUNCHLINE: Busy lawyers frequently look for the magic bullet – the tricks that the great rainmakers use. The simplicity of the list