Law Firm Communications

http://www.mckinsey.com/insights/strategy/how_digital_is_changing_strategy
The strategy leader of McKinsey Digital discusses the strategic implications of digital disruptions.

I encourage readers of this blog to devote a few minutes of serious consideration to a new video from McKinsey & Company. In it, McKinsey Digital’s strategy leader Jay Scanlan reminds us of the scope and speed

AFAP May 2015,jpgI recently came across an article about consumer purchasing that made me reflect on my own purchasing decisions… and then led me to wonder whether those lessons could be applied to how law firms go about attracting and retaining clients.

“The secret science of shopping: Why we buy what we do” by Belle Beth Cooper,

April 15 EICThe April, 2015 issue of Edge International Communique is now available online.

Check out feature articles by three of my Edge International colleagues:

– David Cruickshank talks about improving client relationships

– Bithika Anand addresses the issue of when lawyers should retire

– Sean Larkan shares some tools for building (or rebuilding) an effective firm

200_suggestion_box_for_web.jpgAwareness among businesses of the importance of customer experience has never been greater. By considering how companies assess this experience and work to improve it –  such as the introduction of the chief experience officer (CXO) position to management teams – law firms can also improve their competitive advantage.

Businesses increasingly recognize that if they

GARJan1415In 2013, Gregory Jordan left his position as managing partner at the international law firm Reed Smith to work as general counsel at PNC Financial. At a recent Law Firm Leaders Forum hosted by Thomson Reuters, he was invited to share his thoughts on effective law-firm management from his new perspective as general counsel to